Terms and Conditions

2. Nature of the Website

The QRGO.sk website has an informational, presentation and functional character. The information published on this website is intended mainly to present the QRGO service, cashless payment options, projects and possibilities of cooperation. Sending a contact form, e-mail or making a phone call does not constitute an order or the conclusion of a contract, unless the operator and the client expressly agree otherwise.

3. Provision of Services

Services provided by the operator are carried out exclusively on the basis of an individual agreement with the client, usually after prior e-mail or telephone communication. The specific scope of services, price, delivery dates, method of handover of outputs and other cooperation conditions are determined separately by agreement between the operator and the client.

5. QRGO Is Not a Bank or Payment Service Provider

The operator of the QRGO service is not a bank, payment institution, payment service provider, payment service intermediary or an entity that performs settlement, processing, authorisation or confirmation of payment transactions. QRGO only provides a technical interface for preparing or displaying payment details. All payment transactions take place exclusively between the payer, their bank or payment service provider and the payment recipient.

6. Use of the Service at the User's Own Risk

The user uses the QRGO service at their own risk and is responsible for ensuring that the data used when generating or displaying a payment is correct, current and complete. This includes, in particular, the recipient's name, IBAN, amount, variable symbol, specific symbol, constant symbol, note for the recipient or other payment identification data. The operator is not liable for any damage, loss, delay or incorrect payment matching caused by incorrect, incomplete or outdated data entered by the user.

7. Obligation to Verify Receipt of Payment

Before handing over goods, providing a service or acknowledging fulfilment of an obligation, the user is required to properly verify whether the payment has actually been credited to their account or whether they have another reliable confirmation of a successful payment. Displaying a QR code, scanning a QR code, entering a payment by the customer or displaying payment details does not in itself mean that the payment has been successfully made or credited to the user's account.

8. Instant Payments and Bank Confirmations

Due to the availability of modern banking services, including instant payments, the user is required to act with due care and verify receipt of payment in their banking environment, accounting system, cash register system or another tool used to verify payments. The operator of the QRGO service is not responsible for whether the payer's or recipient's bank or payment service provider processes, rejects, delays, returns or cancels the payment.

9. Cancelled, Rejected, Delayed or Incorrect Payments

The operator is not liable for cases where the customer does not send the payment, cancels it, enters it incorrectly, sends it to the wrong account, sends the wrong amount, sends it repeatedly, the bank rejects the payment, the payment is delayed, is not credited immediately or is returned for any reason. The relationship between the user and their customer, including any complaints, refunds, underpayments, overpayments or payment disputes, is handled exclusively by the user and their customer.

10. Tax, Accounting and Registration Obligations

The user is responsible for fulfilling all their legal, tax, accounting, registration and record-keeping obligations related to accepting payments, selling goods or providing services. QRGO does not replace a cash register system, accounting system, tax advice, legal advice or any obligations of the user arising from applicable legal regulations.

11. Availability and Technical Limitations of the Service

The operator makes reasonable efforts to ensure the availability and functionality of the QRGO service. Nevertheless, the operator does not guarantee continuous, error-free or uninterrupted availability of the service. The service may be temporarily unavailable, especially due to maintenance, updates, technical faults, internet connection outages, hosting service outages, force majeure, security measures or failures on the side of third parties, in particular banks and payment service providers.

12. Safe Use

The user is required to use the QRGO service in a safe and lawful manner. The user is required to protect their devices, access data, banking details and internal processes against misuse. The user must not use the service for fraudulent, misleading, unlawful or unethical purposes, in particular for providing incorrect payment details, harming third parties or receiving payments without authorisation.

13. Use of the Website

• It is prohibited to interfere with the security, functionality or availability of the website or the QRGO service.
• It is not permitted to use the website or service in a way that could harm the operator, users or third parties.
• It is prohibited to attempt to bypass security mechanisms, overload the service or use it in an automated manner without the operator's consent.
• The operator reserves the right to temporarily restrict, modify or suspend the website or service, especially for maintenance, updates or security reasons.

14. Responsibility for Content

The operator makes reasonable efforts to ensure that the information published on the website is current and correct. Nevertheless, the operator is not responsible for the completeness, timeliness or error-free nature of all published information. The operator is also not responsible for the content of external websites, banking applications, third-party services or systems of payment service providers to which the website may refer or with which the user may work when making or receiving a payment.

15. Limitation of the Operator's Liability

To the fullest extent permitted by law, the operator is not liable for direct or indirect damages, loss of profit, loss of business opportunity, data loss, incorrect or delayed payments, unauthorised payments, cancelled payments, customer complaints, technical outages, malfunctioning banking applications or other consequences arising from the use of the QRGO service. This does not affect the liability of the operator which cannot be excluded or limited under mandatory provisions of applicable law.

16. User's Responsibility Towards the Customer

The user is solely responsible for their relationship with the customer, in particular for determining the correct price, issuing a receipt or document, handing over goods, providing services, handling complaints, refunding payments, resolving underpayments or overpayments and fulfilling all obligations of the seller or service provider. The operator does not enter into the legal relationship between the user and their customer.

17. Intellectual Property

The content of the website, in particular texts, graphic elements, designs, source codes, solution examples, logos and other parts of the content, are protected under applicable legal regulations. Without the prior consent of the operator, it is not permitted to copy, distribute, modify or otherwise use them beyond the scope permitted by law.

18. Personal Data Protection

The processing of personal data submitted through a contact form, e-mail, the QRGO service or other communication is governed by separate Privacy Policy. When using the QRGO service, the user is required to ensure that they do not enter personal data or third-party data into the service in violation of legal regulations or without an appropriate legal basis.